Frequently Asked Questions
Everything you need to know about your L · E · J experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery varies by location, usually arriving within 7-14 business days.
What is your return policy?
L · E · J accepts returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition pieces may be final sale.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. As our cuts vary between tailored and oversized silhouettes, we recommend comparing these measurements to a similar garment you already own.
Where are L · E · J garments produced?
We are committed to ethical manufacturing. Our collections are primarily produced in small-batch ateliers in the United Kingdom and Italy, focusing on high-quality craftsmanship and sustainable fabric sourcing.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within one hour of purchase; after that, we are unable to make changes, but you may initiate a return once the item arrives.
Do you offer international shipping and duties?
Yes, we ship worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer and are calculated at checkout for most regions.